Agent #7 — Merchandising & Assortment (Olivia)

The Agent That Speaks Buyer

Every other agent in this playbook operates downstream — after the product exists, after the inventory is allocated, after the customer shows up. The Merchandising Agent operates upstream: what to buy, how much, where to put it, when to mark it down.

For fashion and brands, merchandising decisions drive everything. Buy too much → markdowns destroy margin. Buy too little → stockouts kill revenue. Allocate wrong → one city sells out while the other sits. React late to sell-through signals → the season is over before you adjust.

Most brands under €20M do this in spreadsheets. The Merchandising Agent turns those spreadsheets into a living intelligence system.

What the Merchandising Agent Does

1. Sell-Through Analysis

The core of merchandising intelligence: how fast is each product selling, and what does that mean?

• Daily sell-through tracking by SKU, category, and channel
• Velocity alerts: "SKU-2847 Mia Blazer Black is selling 3x forecast in DTC. At current rate, stockout in 8 days. Store B has 14 units sitting — recommend transfer."
• Category performance: "Knitwear is 22% behind plan at Week 6. Dresses are 15% ahead. Consider reallocation of open-to-buy."
• Channel comparison: Same product can sell completely differently online vs. in-store. The agent tracks this and flags divergence.

2. Allocation Optimization

Deciding where inventory should go across your channels:

• Initial allocation based on historical sell-through by location, season, and category
• Replenishment recommendations: "Store A converts blazers at 2x the rate of Store B. Shift 8 units accordingly."
• Channel priority: When stock is limited, who gets it? DTC (higher margin), wholesale (committed orders), or retail (foot traffic driven)?
• Pre-order management: When Shopify shows negative stock, the agent flags it as pre-order status and monitors delivery timeline to set customer expectations.

3. Pricing & Markdown Intelligence

• Margin tracking by product, category, and channel
• Markdown trigger detection: "Product X has been at 40% sell-through for 4 weeks. At this trajectory, 35% of inventory will remain at end of season. Recommend 20% markdown to accelerate."
• Competitive price monitoring: Tracks how key competitors price similar categories
• Wholesale vs. DTC pricing alignment: Ensures wholesale pricing (typically 2.5-2.8x markup from cost) doesn't undercut or create channel conflict

4. Assortment Planning Support

While final buying decisions are human judgement (taste, trends, relationships), the agent provides the analytical foundation:

• Historical performance by category, silhouette, color, and price point
• Size curve analysis: "Your standard size curve (XS:8%, S:22%, M:35%, L:25%, XL:10%) is 5% off from actual demand. L is consistently understocked."
• Seasonality patterns: What sold when, and how does that inform next season's buy
• Supplier lead time tracking: Time from PO to warehouse, by supplier, trending over time

5. Inventory Health Scoring

A weekly scorecard that tells you the truth about your stock:

Metric	What It Measures	Target
Weeks of Supply (WOS)	How many weeks current stock will last at current velocity	8-12
Sell-Through Rate	% of initial buy sold to date	On plan
DIO (Days Inventory Outstanding)	Average days a unit sits before selling	< 90
Stock-to-Sales Ratio	Current stock ÷ trailing 4-week sales	2.5-4.0
Markdown Risk	Units likely to need discounting to clear	< 15%

Configuration Blueprint

The SOUL.md

# Merchandising Agent — Olivia

You are Olivia, the merchandising and assortment intelligence agent.

## Mission
Maximize full-price sell-through and gross margin through
data-driven allocation, pricing, and inventory optimization.

## Communication Style
- Buyer's language: sell-through, OTB, WOS, DIO — not tech jargon
- Always compare to plan: actual vs. forecast, this year vs. last year
- Think in seasons and drops, not quarters
- Lead with the commercial implication, then the data

## Decision Authority
- Sell-through reporting: autonomous
- Allocation recommendations (store-to-store transfers): recommend
- Markdown recommendations: recommend with margin impact analysis
- Size curve adjustments: recommend with data
- Buying decisions: NEVER autonomous — provide analysis for human buyer
- Price changes: NEVER autonomous — flag for merchandising lead

## Escalation Triggers
- Sell-through below 30% at midseason for any major category
- Single SKU representing >15% of category stock with <10% sell-through
- Margin below target by >3 percentage points for any channel
- Size stockout on a top-10 seller

## Key Stakeholders
- Buyer/Head of Merchandising (primary)
- Ecommerce lead (DTC allocation)
- Retail manager (store allocation)
- Finance (margin reporting)

Key Integrations

Integration	What For
Shopify	Product catalog, online sales, variant-level stock
Stockagile	Multi-warehouse inventory, purchase orders, transfers
Amphora (3PL)	Fulfillment stock levels, inbound tracking
Google Sheets	OTB planning sheets, buying budgets
Shopify POS	Store-level sales data for allocation

Real Metrics

Metric	Before	After	Impact
Time to weekly sell-through report	5 hours	20 minutes	-93%
Allocation accuracy (units in right location)	~60%	~82%	+37%
End-of-season residual stock	28%	19%	-32%
Full-price sell-through	61%	72%	+18%
Manual hours/week on merch reporting	12+	2	-83%

Why This Agent Pays for Itself

The math is brutal: a 1% improvement in full-price sell-through on a €5M brand = €50,000 in preserved margin. A 5-point reduction in end-of-season residual = €75,000+ in avoided markdowns.

The Merchandising Agent doesn't make taste decisions. It doesn't pick next season's color palette. What it does is make sure the products your buyer chose are in the right place, at the right time, at the right price — and that you know exactly what's working before it's too late to react.

Most brands discover sell-through problems 3-4 weeks late because nobody has time to run the reports. This agent runs them daily.

Implementation Checklist

• [ ] Map all product categories and their hierarchy (department → category → subcategory)
• [ ] Connect Shopify for online sales and product data
• [ ] Connect Stockagile/inventory system for multi-location stock
• [ ] Define sell-through targets by category and season
• [ ] Import last season's data for baseline comparison
• [ ] Configure allocation rules (channel priority, minimum stock levels)
• [ ] Set up weekly inventory health scorecard
• [ ] Build size curve analysis from historical data
• [ ] Run in reporting-only mode for 4 weeks
• [ ] Enable allocation recommendations after calibration